Shipping policy
Last updated: 1 July 2026
Smile Essentials delivers oral care products nationwide in South Africa.
Delivery Areas
We deliver to physical addresses within South Africa. Delivery availability, courier options, and delivery costs are calculated at checkout where possible.
Courier Partner
Smile Essentials delivers using trusted courier partners nationwide, with fulfilment, labels, and waybills managed through Bob Go. The courier used for your parcel may vary depending on your address, parcel size, service availability, and the delivery option selected at checkout.
Processing Times
Orders are usually packed and handed to the courier within 1 to 3 business days after payment has been confirmed, excluding weekends and public holidays. During busy periods, supplier delays, launch promotions, or courier disruptions, processing may take longer. We will contact you if there is a significant delay with your order.
Delivery Times
Delivery times depend on your location and courier service. Major centres are generally faster than regional or outlying areas. Estimated delivery times shown at checkout or in courier tracking are estimates only and cannot be guaranteed.
Tracking
Once your order has been dispatched, you will receive tracking details where available. Please allow time for courier tracking to update after the parcel is collected.
Shipping Costs
Standard shipping is R120 and Express shipping is R180. Standard shipping is free for orders of R1000 and above. Shipping costs are calculated at checkout based on courier availability, parcel details, and delivery address.
Incorrect Addresses
Please make sure your delivery address and contact details are correct before placing your order. Smile Essentials is not responsible for delays or additional courier costs caused by incorrect or incomplete delivery details.
Missed Deliveries
If a courier cannot complete delivery because nobody is available, the address is inaccessible, or the customer cannot be reached, re-delivery may be delayed or additional courier fees may apply.
Damaged Parcels
If your parcel arrives damaged, please contact us at info@smileessentials.co.za as soon as possible with your order number and clear photos of the parcel, packaging, and affected items.